Privacy Policy

Effective: May 27, 2026

This Privacy Policy describes how Learn Sugar LLC, an Arizona limited liability company (“Learn Sugar,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit learnsugar.aior use our courses, lessons, quizzes, practice tools, and related services (the “Service”). This Policy should be read together with our Terms of Use and Refund Policy.

1. Personal information we collect

We collect information in these categories:

• Account and profile. Name, email address, phone number if you provide it, password (stored securely by our authentication provider), and other profile fields you choose to add.
• Learning activity. Progress through lessons and modules, quiz and practice results, certificates issued, study-practice configuration, and similar usage data needed to run the Service.
• Purchases and billing. When you buy a course, our payment processor (Stripe) collects payment card or bank details and processes the transaction. We receive limited billing information from Stripe, such as what you purchased, when, and the amount, but not your full card number.
• Communications and support. Messages you send via our contact page, in-app support tickets at /account/support, email replies to your ticket address, and the Learner Services Assistant (our on-site help chat). For contact and guest chat submissions we store a hashed IP address, not your full IP.
• Technical and device data. Browser type, device type, general location inferred from IP, pages viewed, referring URLs, and timestamps. In production we use Google Analytics 4 to understand aggregate site usage. We may use cookies or similar technologies as described in Section 4.

2. How we use personal information

We use personal information to:

• Create and secure your account and authenticate you.
• Deliver courses, track progress, issue certificates, and operate quizzes and practice.
• Process payments, prevent fraud, and handle refunds as described in our Refund Policy.
• Send transactional emails (for example, purchase receipts, password resets, account notices).
• Respond to your requests and provide customer support.
• Improve the Service, fix bugs, and understand aggregate usage patterns.
• Comply with law, enforce our Terms of Use, and protect Learn Sugar and our users.

3. How we share personal information

We do not sell your personal information. We share it only as needed to operate the Service or as required by law:

• Service providers. We use vendors that process data on our behalf, including:
  • Stripe, Inc.— payment processing. See Stripe’s privacy notice at stripe.com/privacy.
  • Supabase— hosted database, authentication, and related infrastructure for accounts and course data. See supabase.com/privacy.
  • Resend— transactional email (receipts, password reset, support notifications) and inbound email for ticket replies. See resend.com/legal/privacy-policy.
  • Vercel — website hosting and edge delivery. See vercel.com/legal/privacy-policy.
  • Cloudflare— Turnstile bot protection on forms and guest chat. See cloudflare.com/privacypolicy.
  • Upstash— rate-limiting metadata when enabled (no course content stored). See upstash.com/trust/privacy.
  • Google — Analytics 4. See policies.google.com/privacy.
• Legal and safety. We may disclose information if we believe in good faith that disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, safety, or property of Learn Sugar, our users, or the public.
• Business transfers. If Learn Sugar is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

4. Cookies and similar technologies

We and our service providers may use cookies, local storage, and similar technologies to keep you signed in (Supabase Auth), remember preferences, run Turnstile on forms, and measure aggregate traffic (Google Analytics). The Learner Services Assistant is rule-based in its current version; it does not use your messages to train third-party AI models, and we do not sell personal information for cross-context behavioral advertising. You can control cookies through your browser settings; blocking certain cookies may limit some features of the Service.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations (such as tax and accounting records), resolve disputes, and enforce our agreements. When retention is no longer required, we delete or de-identify information in accordance with our practices and applicable law.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will delete it promptly.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete certain personal information, or to object to or limit certain processing. You may update some account information in your account settings, where available, open a ticket at /account/support, or contact us. We will respond to verified requests in accordance with applicable law.

California residents.If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know what personal information we collect, the right to delete personal information subject to exceptions, and the right to opt out of “sale” or “sharing” of personal information. As stated above, we do not sell your personal information. To exercise your rights, use /account/support or our contact page. We will not discriminate against you for exercising these rights.

9. International users

Learn Sugar is based in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will revise the “Effective” date at the top of this page and, for material changes, take reasonable steps to notify you (for example, by email or a notice in the Service). Your continued use of the Service after the new Policy takes effect constitutes your acceptance of the updated Policy.

11. Contact

Learn Sugar LLC
Contact page (support tickets)
learnsugar.ai