How can we help?
Refunds
Refund eligibility, how to request one, and what to expect.
What is your refund policy?
Cap marketplace purchases (Apple In-App Purchase) follow our Refund Policy: request before you begin the second phase of the course, or within 24 hours of purchase — whichever comes first. Apple is the merchant of record for Cap IAP; you can also use reportaproblem.apple.com. Website Stripe / legacy Soft B paths follow the same Learn Sugar window where they still apply. Read learnsugar.ai/refund-policy.
How do I request a refund?
Confirm you are inside the Refund Policy window (before the second phase, or within 24 hours — whichever comes first). For Cap App Store charges, start with Apple (reportaproblem.apple.com) and open Profile → Support in Cap with your purchase details. Website Stripe purchases: Account → Support or the Refund Policy contact path.
Where do I get a receipt?
In Cap, open Profile → Billing for purchase history. App Store charges also appear on your Apple ID purchase history. On the website, use Account → Billing at learnsugar.ai/account/billing.
Full policy: Refund Policy